This Return & Refund Policy outlines the conditions under which products purchased from AUTOM8 may be returned or refunded.

1. Eligibility for Returns

Returns are accepted for standard hardware products within 14 days of delivery, provided that:

  • The item is unused and in original condition

  • All original packaging, manuals, and accessories are included

  • The product has not been installed, modified, or damaged

  • Proof of purchase is provided

Custom-engineered systems, configured controllers, special-order equipment, and installed systems are non-returnable unless defective.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom-built automation panels

  • Configured PLCs, controllers, or firmware-modified devices

  • Software licenses

  • Installed equipment

  • Clearance or final-sale items

3. Damaged or Defective Products

If a product arrives damaged or defective:

  • You must notify us within 5 business days of delivery

  • Provide photos and a description of the issue

  • Do not install or operate the product

Approved defective items will be repaired, replaced, or refunded at our discretion.

4. Return Process

To request a return:

  1. Contact us at info@autom8solutions.com with your order details.

  2. Wait for return authorization before shipping any item.

  3. Ship the product using a trackable service.

Unauthorized returns may be rejected.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error or a verified defect.

  • Original shipping fees are non-refundable.

AUTOM8 is not responsible for items lost or damaged during return shipping.

6. Inspection & Refunds

Once received, returned items will be inspected.

If approved:

  • Refunds will be issued to the original payment method within 7–10 business days.

If the item does not meet return conditions, it may be shipped back at the customer’s expense.

7. Project-Based Services

For engineering, installation, and integration services:

  • Deposits are non-refundable once project work has commenced.

  • Cancellation fees may apply depending on project stage and incurred costs.

Specific terms will be outlined in signed service agreements.

8. Exchanges

Exchanges are subject to product availability and price differences. Additional charges may apply.

9. Contact

For return requests or questions regarding this policy:

AUTOM8
Email: info@autom8solutions.com